FONEBOOK FOR CALL CENTER
Keep more customers in your IVR for an enhanced experience and reduced OPEX
Tell us a little about yourself and we'll connect you with an identity expert.
Fonebook™ by Prove enables enterprises to:
Greenlight >90% of callers without subjecting them to frustrating roadblocks such as knowledge-based security questions
Increase number match rates to know who is calling and maximize IVR containment
Reduce handle time by 2-4 minutes to cut OPEX spent on customer service agents (an average of $3.60 per call)
Minimize frustrating authentication and KBA questions to increase customer delight and satisfaction
"Prove's solution saved our call center.
We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on-call wait times. It has very clearly made a difference for us!"
Call Center Authentication Executive
During your consultation, one of our call center specialists will:
Give you an overview of how Fonebook can help you deliver an enhanced call center experience and cut handle times by 2-4 minutes
Walk you through how Fonebook can save you money, increase customer experience and keep more customers in your IVR
Examine any vulnerabilities your current call center solution might be leaving you open to and other areas where Fonebook can add value to your business